Our eCommerce Guarantees
Freshness Promise: All products are shipped with a minimum of 2 months remaining before the Best Before Date to ensure peak quality.
Reliable Delivery: We guarantee delivery within 3–5 business days. If delays occur due to reasons within our control (not the courier’s), your shipping is on us.
Ingredients: Our products are certified non-alcoholic in accordance with UK Food Trading Standards, and are 100% vegan-friendly and gluten-free.
Smiling Wolf Returns Policy
At Smiling Wolf, we are committed to providing drinks of exceptional quality. While we do not offer refunds, we will issue a replacement or refund under the following circumstances:
1. Damaged Bottles or Packaging
We will send a replacement only if the bottle or packaging is significantly damaged and the product is no longer usable. This includes:
Cracked, broken, or leaking bottles
Packaging that is clearly and visibly damaged to a degree that affects the product
A photo of the damage must be submitted with your replacement request.
2. Short Shelf Life
If a product is received less than two months before its "Best Before" date, a replacement will be issued. A photo showing the date must accompany your request.
3. Liquid Quality Concerns
If the liquid inside the bottle is significantly below Smiling Wolf's expected quality standards, we will require the bottle to be returned to us for inspection and verification.
A replacement will be issued only if the issue is confirmed upon inspection.
In this case, we will reimburse the cost of return postage to the customer.
Return Instructions
All bottles must be returned to:
Smiling Wolf Drinks
48 Warwick Street
W1B 5AW
Additional Notes:
Replacements are processed only after inspection of the returned product.
Photographic proof is required for packaging damage or shelf-life concerns.
Customers must retain postage receipts if they wish to be refunded for return shipping due to confirmed liquid quality issues.
For any return requests or queries, please contact us at [your support email].
Thank you for choosing Smiling Wolf.
