Shipping & Returns

Dispatch and Delivery

Orders are typically dispatched within 24-48 hours of receipt during business days. Delivery times may vary depending on the shipping location. We strive to have your order at your doorstep as quickly as possible and aim to deliver within 3-5 business days.

Shipping Costs

Shipping costs vary based on package weight and destination. The final shipping cost will be presented during checkout before payment is made.

International Shipping

For international shipping, custom duties or taxes may apply. These are not included in the shipping charges and are the customer's responsibility.

Returns

We strive to ensure you are satisfied with your purchase. However, if you're not 100% satisfied, we're here to help.

Return Period

You have 14 calendar days to return an item from the date you received it.

Return Condition

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

Please contact us at info@smilingwolf.com if you have any questions or concerns regarding our Shipping & Returns Policy.